SENDAPAKKA HELP

How it works

See the shipment journey and find an answer before you start your booking.

Shipment process

You know the package dimensions and weight, so you register your own shipment.

1. Register

Choose the shipment type and provide the needed details.

2. Quote and payment

Check the quote before dispatch; for air freight, online payment is available after a valid quote.

3. Hand over

Bring the package to a drop-off point, ship it, or arrange available collection.

4. Track

Check your shipment status once you receive a tracking number.

FAQ

Shipment process

See the shipment journey and find an answer before you start your booking.

Calculate price Register online shopping Track shipment Contact us

How it works

Shipment process

1. Register

2. Quote and payment

3. Hand over

4. Track

FAQ

Getting startedStandard shipment or shopping service — which should I choose?

ShoppingCan I shop on Allegro, eBay, or another store?

ShoppingWhere should the store send my parcel?

PricingHow is chargeable weight calculated?

PricingCan one air parcel weigh more than 50 kg?

PaymentsWhen do I pay through PayU?

ShoppingWhy is a shopping-service parcel priced after measurement?

PaymentsHow do I pay for sea freight?

PaymentsHow does ISK-to-PLN conversion work?

Transport & pickupCan a courier collect my parcel?

Getting startedWhat should I do before handing over a parcel?

Transport & pickupWhat does a tracking number confirm?

Transport & pickupWhich Iceland address should I use for a parcel?

Transport & pickupWhere are the drop-off and pickup points?

Transport & pickupDo I need to register before dropping off at Deli?

Transport & pickupHow long does air transport take?

Transport & pickupWhen is the next sea shipment?

PricingIs a route or service currently available?

PricingHow much does shipping cost?

PaymentsWill PayU show card, BLIK, or a mobile wallet?

PaymentsI did not receive a quote or payment link — what should I do?

Customs & contentsAre customs duties and taxes included in transport?

Customs & contentsWhat value and documents should I provide?

Customs & contentsCan I send batteries, food, or medicine?

Transport & pickupDo you transport pallets, furniture, or large items?

Transport & pickupCan I transport a motorcycle or car?

Contact & helpCan I cancel an order or get a refund?

Contact & helpHow do I make a complaint?

Contact & helpCan I register a parcel during an office holiday or closure?

Contact & helpHow can I contact support?

Contact & helpWhat information should I not send in chat?

Contact & helpWhere can I check my shipment status?

Transport & pickupHow should I pack fragile items, such as glass?

ShoppingCan several parcels from shops be combined?

Transport & pickupCan I request a courier and a label?

Shipment process