Courier service terms
Sendapakka · 09.10.2026
Provider and contact
IceLine Group Izabela Grajewska, NIP 9581756074, adres rejestrowy: ul. Benisławskiego 23D/9, 81-173 Gdynia, Polska. Sendapakka / Amizu Kurier Skandynawia is the courier brand. Operational warehouse: 11 Listopada 11, 36-100 Kolbuszowa. Contact and complaints: transport@amizu.pl; +48 793 033 155; +354 793 4111.
Orders and scope
Air shipments are available on supported Scandinavian routes; sea freight between Poland and Iceland. Provide accurate sender, receiver, route, weight, dimensions and delivery details. A tracking number confirms registration, not payment or physical receipt. Staff verifies transport eligibility.
Prices and payments
Air shipments are paid online through the public PayU checkout before dispatch. The accepted payment amount is in PLN; where a quote is in ISK, its PLN conversion is shown before payment is created. Ordered courier pickup and label fees are included in the quote. Depending on PayU point-of-sale configuration, country and the customer’s device, the PayU checkout may offer cards, BLIK, PayU bank payments, Apple Pay or Google Pay. Click to Pay is available only when PayU offers it; we do not guarantee activation or availability of any particular method. Sea freight has no online payment: choose payment on collection or bank transfer only after staff verifies the quote. Do not transfer funds before receiving the approved amount and bank details. Customs, import taxes and clearance charges are disclosed separately. Unmeasured shop parcels require staff pricing first.
Delivery
Economy air: estimated 5–8 working days; express: 2–4 working days from acceptance of a complete, paid parcel. Customs and events outside the carrier's control may extend this. Sea freight follows an agreed transport schedule; staff provides the planned date before acceptance. Drop off, self-shipping and eligible paid courier pickup are available. Air parcels above 50 kg need an alternative service. Senders must pack safely, declare contents/value and provide required customs documents. Restricted or dangerous goods require lawful prior approval. Corrections to the quote are disclosed, not silently charged.
Complaints
Contact transport@amizu.pl or write to the registered address with the tracking number, issue, requested remedy and evidence. Consumer complaints are answered within 14 days unless specific law provides otherwise. Document damage on receipt where possible. Statutory consumer and transport rights are not limited.
Withdrawal and refunds
Consumers entering a distance contract generally have 14 days from contracting to withdraw by an unambiguous statement to the contact address. If performance begins at their express request, a proportionate charge may apply. The right may expire after full performance only when statutory prior consent and information conditions are met. Any specific transport exemption must be disclosed before contracting. Due refunds use the original payment method unless otherwise agreed, within statutory time limits. Returning a parcel in transit is a separate transport arrangement, not an automatic refund of a performed service.
Electronic services
Use requires internet, an up-to-date JavaScript browser with necessary cookies, and contact email. Illegal content is prohibited. Report technical problems or request account closure via the contact address. Legally required records remain retained. Applicable law does not remove mandatory consumer protections.